Shipping Policy

Effective Date: 14 July 2026

At Elliverse, we know how exciting it is to receive your new jewellery. That’s why we’re committed to processing every order quickly, providing secure shipping, and keeping you updated every step of the way.

Order Processing

• Orders are processed within 1–2 business days.
• Once your order has been shipped, you’ll receive a confirmation email with your tracking information.
• Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

• United Kingdom: 3–7 business days
• Europe: 4–8 business days
• United States & Canada: 5–10 business days
• Australia & New Zealand: 5–10 business days
• Rest of the World: 7–12 business days

While we always aim to deliver within these timeframes, occasional delays may occur due to customs clearance, weather conditions, or courier services beyond our control.

Order Tracking

Every order includes tracking. As soon as your parcel is dispatched, you’ll receive a tracking number by email so you can follow your delivery from dispatch to your doorstep.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address.

We also offer free shipping promotions throughout the year. Any qualifying offers will be displayed on our website.

Customs & Import Charges

For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please double-check your delivery address before completing your purchase.

Elliverse cannot be responsible for orders delayed or lost due to incorrect or incomplete address details provided during checkout.

Lost or Damaged Orders

If your order arrives damaged or does not arrive within a reasonable time, please contact us. Our support team will investigate the issue and work quickly to find the best solution.

Contact Us

If you have any questions about your order or delivery, we’re here to help.

Email: support@elliverse.com

Our customer support team aims to respond within 24 business hours.