Return & Refund Policy

At Elliverse, your satisfaction is our priority. We take pride in offering carefully selected jewellery and want you to shop with complete confidence.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original packaging must be included.
• Proof of purchase is required.

For hygiene reasons, earrings cannot be returned unless they arrive damaged or faulty.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with photographs so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

Exchanges

If you would like a different item, we recommend returning your original purchase and placing a new order once your return has been approved.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalised or customised jewellery
• Earrings (unless faulty or incorrect)
• Items damaged through misuse or normal wear

Return Shipping

If the return is due to a change of mind, the customer is responsible for return postage costs.

If the item is faulty, damaged, or incorrect, Elliverse will cover all reasonable return shipping costs.

Need Help?

Our customer support team is always happy to assist.

Email: support@elliverse.com

We aim to respond to all enquiries within 24–48 business hours.